As far as possible, we work to avoid problems by being proactive. We actively monitor our clients’ systems to ensure everything is running smoothly; we ensure that installed software has the latest security updates installed and we do daily checks on backup jobs. By ensuring that technologies are being used correctly and responsibly a great deal of issues and frustration can be avoided entirely.

In the event that something should go wrong, or if you are just looking for a bit of technological know-how, we know that it helps to be able to talk to someone and get a quick response to your query. Our technicians can all be reached directly on their mobiles and support is available around the clock, every day of the year. We can come on-site to help, provide support remotely, or simply over the phone.

We provide support services for:

Servers
There are a great many server roles and we can help you setup or maintain:

- File servers: making sure that all your data is centrally stored and easily shared
- Email servers: we offer a variety of email solutions, including Microsoft Exchange covering everything like POP, IMAP, SMTP access, mobile email – e.g. Blackberry, webmail etc.
- Web servers: for hosting your own websites
- FTP access: to help you transfer large amounts of data to and from your clients and partners
- Application servers: for local or online databases, e.g. financial databases, or contact databases etc.

Desktops and Laptops - including Macs
We will ensure that the software your computers are running has been optimised as much as possible for your network and usage requirements. We will ensure that the data is safe as possible, with antivirus clients running on all machines and security updates installed ubiquitously.

Virtual Private Networks (VPNs)
Do you need to access your company's data whilst you are traveling? We can help you gain secured access to your company's network remotely so that you are never cut off from the data you need.