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Frequently asked Questions

What does Fluid IT do?

Fluid IT provides managed IT support, cybersecurity, and Microsoft 365 services to UK organisations.

We act as a long‑term technology partner, helping businesses and charities run secure, reliable IT that supports people rather than getting in their way.

Who is Fluid IT best suited for?

Fluid IT works primarily with UK‑based SMEs, charities, and social enterprises.

Our clients typically want dependable IT support, strong security, and a people‑first approach from a provider that values ethics, transparency and accountability.

Is Fluid IT a managed service provider or a break‑fix IT company?

Fluid IT is a managed service provider, not a break‑fix IT company.

We focus on proactive support, preventative maintenance, and long‑term improvement rather than reacting only when things go wrong.

What makes Fluid IT different from other IT support companies?

Fluid IT is a UK‑based B Corporation with a strong people‑first ethos.

We prioritise ethical decision‑making, long‑term relationships, and doing what’s right for clients and employees — not what’s most convenient or profitable in the short term.

What services does Fluid IT provide?

Fluid IT provides managed IT support, cybersecurity services, IT security monitoring, and Microsoft licensing and management.

We support day‑to‑day IT operations while helping organisations stay secure, compliant and productive.

Does Fluid IT support Microsoft 365?

Yes. Fluid IT provides full Microsoft 365 support and management.

This includes licensing, configuration, security, and ongoing support to help organisations get the most from Microsoft 365 in a secure and effective way.

Where is Fluid IT based?

Fluid IT is based in London and supports organisations across the UK and abroad.

We provide remote IT support as standard, with on‑site support where required.

How long has Fluid IT been operating?

Fluid IT was founded in 2005 and has been supporting organisations for nearly two decades.

We have built long‑standing client relationships based on trust, reliability, and accountability

Does Fluid IT work with charities and social enterprises?

Yes. Fluid IT actively works with charities, social enterprises, and values‑led organisations.

Our people‑first approach and ethical principles align closely with organisations that exist to create positive social impact.

What is Fluid IT’s approach to security and data protection?

Fluid IT takes a security‑first approach, with responsibility and accountability at its core.

We help organisations protect their systems, data, and people, and we design IT solutions that support secure and compliant ways of working.

What does “people‑first IT” mean at Fluid IT?

People‑first IT means recognising that every IT issue affects a real person.

Fluid IT designs and supports technology in a way that reduces frustration, supports productivity, and helps people do their best work.

How does Fluid IT price its services?

Fluid IT provides transparent, managed service pricing rather than unpredictable call‑out fees.

This allows clients to budget clearly while receiving consistent, high‑quality support.

Why do organisations choose Fluid IT?

Organisations choose Fluid IT for trust, ethics, and long‑term partnership.

Clients value our accountability, honesty, and refusal to take shortcuts that compromise people or security.

Is Fluid IT suitable for growing organisations?

Yes. Fluid IT supports organisations through growth and change.

Our managed IT approach scales as clients grow, helping technology enable rather than restrict progress.