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Our Services

Fluid IT provides managed IT services and support to a variety of SMEs: social impact businesses, charities and more. Our managed services cover your staff, network, devices and business reporting needs, all while ensuring security is a top priority. Below is by no means an exhaustive list of our services; all our partnerships start in conversation so please do get in touch to see how we could support your team.

Managed Services

Unlike some IT service partners who will only support a particular platform, we are willing to support whatever best supports the needs of our clients, which means our team has a good breadth of technical experience. Some examples of systems we currently provide:

  • Computer security (via Sentinel One)
  • Microsoft 365 / Google backup
  • Licencing for M365 and Google Workspace
  • Advanced Email Threat Protection antispam solution
  • Password management (via LastPass)
  • Internet connectivity (via IDNet and M247)
  • Azure VPN

IT Support

We handle your support requests via tickets, logged either via email, by calling our support desk or via our portal. You can view all your open and closed requests online and track their progress via our client portal. Our technicians can schedule calls or remote sessions to resolve your requests at a time that’s convenient to you.

  • End user support (hardware and software)
  • Hardware and network infrastructure
  • Wi-Fi


Knowledge is power and one of the most effective tools against social engineering scams. The more you and your staff know, the less likely cybersecurity attacks are to successfully infiltrate your business.
Some examples of how we can help you stay protected:

  • Cyber awareness training for your team via CybSafe
  • Multi-factor Authentication (MFA)
  • Password Management
  • Conditional Access
  • Endpoint Detection and Response (EDR)
  • A Zero Trust framework approach
  • Supporting you through a Cyber Essentials accreditation


It takes 62 trillion more times to crack a complex 12-character password than a lowercase 6-character password.

-Scientific American


560,000 new pieces of malware are detected every day.



Hackers attack every 39 seconds.


Business Intelligence

A key service is Business Intelligence work through Power BI: capturing data from a range of sources and creating and publishing live reports. Our analysts also help automate data flows between systems, working with API’s etc. Depending on your needs, they may well be able to assist with improving operational efficiency.

Business Intelligence as a Service enables data-driven decision making, using visual reports and dashboards tailored to your operation. These are fully automated and can be iterated over time as you begin to get to grips with the data generated by your organisation. We also provide the ongoing support to ensure that they continue to work reliably every day.


We offer a full procurement service and can source hardware and licenses direct from distribution to ensure correct warranty cover, next day replacements if required and wraparound services like insured deliveries. We are careful in selecting our suppliers; aligning with value where possible, seeking competitive rates and passing on any savings we can obtain to clients. Some of our trusted brands:

Project Management

Our dedicated team of engineers are on hand to design and implement your projects and ensure you understand why and how your systems are designed with you at the centre. Some of our most common project work:

  • Email and data migrations
  • Infrastructure review and implementation
  • Data Governance and Design
  • Machine builds
  • Office moves
  • VoIP telephony migrations