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Our Services

Fluid IT provides managed IT services and support to a variety of SMEs: social impact businesses, charities and more. Our managed services cover your staff, network, devices and business reporting needs, all while ensuring security is a top priority. Below is by no means an exhaustive list of our services; all our partnerships start in conversation so please do get in touch to see how we could support your team.

Managed Services

Unlike some IT service partners who will only support a particular platform, we are willing to support whatever best supports the needs of our clients, which means our team has a good breadth of technical experience. Some examples of systems we currently provide:

Computer security (via Sentinel One)
Microsoft 365 / Google backup
Licencing for M365 and Google Workspace
Advanced Email Threat Protection antispam solution
Password management (via Keeper)
Internet connectivity (via IDNet and M247)
Azure VPN

IT Support

We handle your support requests via tickets, logged either via email, by calling our support desk or via our portal. You can view all your open and closed requests online and track their progress via our client portal. Our technicians can schedule calls or remote sessions to resolve your requests at a time that’s convenient to you.

End user support (hardware and software)
Hardware and network infrastructure
Wi-Fi

Security

Knowledge is power and one of the most effective tools against social engineering scams. The more you and your staff know, the less likely cybersecurity attacks are to successfully infiltrate your business.
Some examples of how we can help you stay protected:

Cyber awareness training for your team
Multi-factor Authentication (MFA)
Password Management
Conditional Access
Endpoint Detection and Response (EDR)
A Zero Trust framework approach
Supporting you through a Cyber Essentials accreditation

Compliance is essential

Key standards like ISO 27001 and cyber security insurance policies require regular staff cyber awareness training.

Human error

43% of employees say they've made a mistake at work that compromised security.

Phishing

In 2021, phishing attacks were connected to 36% of breaches, an increase of 11%.

Project Management

Our dedicated team of engineers are on hand to design and implement your projects and ensure you understand why and how your systems are designed with you at the centre. Some of our most common project work:

Email and data migrations
Infrastructure review and implementation
Data Governance and Design
Machine builds
Office moves
VoIP telephony migrations

Procurement

We offer a full procurement service and can source hardware and licenses direct from distribution to ensure correct warranty cover, next day replacements if required and wraparound services like insured deliveries. We are careful in selecting our suppliers; aligning with value where possible, seeking competitive rates and passing on any savings we can obtain to clients. Some of our trusted brands: